Visit to learn more about the Covid19 response measures

Privacy Policy

Privacy policy

In this Privacy Notice, any reference to “Laat Waai Papegaai NPC”, “LWP” or “we” refers to Laat Waai Papegaai NPC, a non-profit company that helps parrots and their humans, we are based in Gauteng, but we operate nation-wide.

The Protection of Personal Information Act, 4 of 2013 (hereafter the POPI Act) was enacted to give effect to constitutional right of privacy. The POPI Act was promulgated into effect on 1 July 2020 whereafter all persons that process personal information have afforded until 1 July 2021 to ensure compliance with the provisions of the Act

Your privacy is very important to us. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.


We collect personal information about you, either:
• Directly from you when you complete a membership, adoption or sickbay application form, or when you place an order with our charity shop, electronically, telephonically or by way of a hard copy;
• Indirectly from you when you interact with us electronically by way of our website, forums, or social media channels, which may include the collection of metadata (data about data);
• Where we require personal information in order to provide you with our products and membership, adoption or emergency fund (or otherwise considered sickbay services) if you do not provide complete and accurate information we may not be able to assist you.. You are responsible for informing the Laat Waai Papegaai NPC if your information changes.

Personal Information:

Section 1 of the POPI Act defined “Personal Information” as: information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
i. information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
ii. information relating to the education or the medical, financial, criminal or employment history of the person;
iii. any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
iv. The biometric information of the person;
v. the personal opinions, views or preferences of the person;
vi. correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
vii. the views or opinions of another individual about the person; and
viii. the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
ix. “Process” means
• Any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—
• the collection, receipt, recording, organization, collation, storage, updating or modification, retrieval, alteration, consultation or use;
• dissemination by means of transmission, distribution or making available in any other form; or
• merging, linking, as well as restriction, degradation, erasure or destruction of information;


Your relationship with Laat Waai Papagaai determines the exact nature of the personal information we process, and the purpose for which such personal information is collected and used. However, in many cases, if we are handling your personal information as part of our role as a non-profit company who offers membership, adoption and welfare services and who collects or receives donations, the information we may process includes the following:

Information about you – for example, your name, identity number, age, gender, date of birth, nationality, occupation, lifestyle, current income level

Information about your parrots, including , medical history and any existing conditions of the parrots, it’s species and type as well as information about its age and health.

Contact information – in some cases, for example, we may receive your email, address, phone number and postal address.

Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.

Contractual information – for example, details about the pet insurance policies you hold and with whom you hold them.


We may collect certain sensitive information when you apply for adoption, fostering, apply for assistance for your parrot or when you sign up as a special member (in the case of an avian veterinarian).

Any special/sensitive information we collect will be treated with utmost confidentiality and respect.


A cookie is a small text file that is downloaded onto ‘terminal equipment’ (for example, a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.

What cookies do we use?
Some cookies which we use are essential to the functioning of our website. Some cookies help us with the performance and design of our website. This allows us to measure how many times a page has been visited, whether a page has been visited on the website through an advertisement or by other means. Other cookies help us to remember your settings which you may have selected or assist with other functionality when you browse and use our website.

How do I disable cookies?
If you do not want to receive a cookie from the website, you have the option of setting your browser to notify you when you receive a cookie, so that you may determine whether to accept it or not. However, please be aware that if you do turn off 'cookies' in your browser, you will not be able to fully experience some of the features of the website. For example, you will not be able to benefit from automatic log-on and other personalisation features.


If you have any complaints or questions about this privacy policy or about how we process your personal information, kindly email us about this by filling out our contact form or by emailing us directly at


Whereas we would appreciate the opportunity to first address any complaints regarding our processing of your personal information, you have the right to complain to the Information Regulator, whose contact details are:
The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 P.O. Box 31533, Braamfontein, Johannesburg, 2017
Complaints email:
General enquiries email:


1. Terms and Conditions
We at Laat Waai Papagaai do not claim or purport to be experts in the field of avian care, however, our knowledge comes from years of experience in working with parrots. We are a parrot welfare and parrot activist organization and we defer to the expertise of licenced avian veterinarian experts. We offer advice and training, but always recommend that you check with an avian veterinarian if you have any doubts about proper care for your parrot. Your use of any information on this website is your responsibility and at your own risk. Reasonable care is being taken to ensure that the site content is accurate and up-to- date: however, The information on this site is intended for general guidance only. This website may contain links to other web sites operated by third parties other than LWP. Such links are provided for your convenience only. LWP disclaims any control over, relationship with, or endorsement of sites to which this site is linked. LWP shall not be liable for any loss whether direct, indirect, incidental or consequential, arising out of access to, use of or reliance upon any of the content on this website or sites to which this website is linked regardless of whether such content has been accurate or complete. LWP will not pay any damages whether for loss or injury, punitive or otherwise because of any such access to, use of or reliance upon any of the content on this website or sites to which this website is linked.

2. Copyright
You may download material displayed on this website only for non-commercial and personal use and provided you respect and keep intact all copyright, trademark and other proprietary notices. Images displayed on this site may be downloaded for press purposes, provided that you retain all copyright, trademark and other proprietary notices. The images displayed may only be used as they are and in connection with articles concerning LWP. You may not, however, modify, copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website, including the text, images, graphics, audio and video, for public or commercial purposes, without prior written permission from LWP. You should assume that everything that you see or read on this website is protected by copyright unless otherwise stated and may only be used according to these terms and conditions.